ca365 Privacy Policy
Your personal information is very important to us. Read this policy to find out in detail how ca365 collects, uses, and keeps your information secure.
Last Updated: January 2026 — This privacy policy applies at all times on ca365.lat.
1. Introduction and Scope
ca365 ("we", "us", or "the platform") provides a safe and reliable service for online gaming players in Bangladesh. This privacy policy ("policy") has been established to protect the privacy and personal information of users of the ca365.lat website and its related mobile applications.
By using this website, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].
This policy applies only to ca365's own services. ca365 is not responsible for the privacy policies of third-party websites or services. We may update this policy from time to time and any changes will be published on this page.
2. What Information We Collect
ca365 collects two types of information from its members — information provided directly by you and information collected automatically. Both types are described below.
2.1 Information Provided Directly by You
Information you provide during registration, login, or account management includes:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Residential address
- Payment account details (bKash, Nagad, Rocket, Upay numbers)
- Any additional information you choose to provide
2.2 Information Collected Automatically
Information collected automatically when you use ca365:
- Internet Protocol (IP) address
- Device type, operating system, and browser information
- Login and logout times (BST, UTC+6)
- Which pages you visited on the site and how long you spent on them
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third-party services for identity verification, fraud prevention, or to comply with Anti-Money Laundering (AML) regulations. This information is used solely to ensure security and prevent fraudulent activity.
3. How Your Information Is Used
ca365 uses collected information only for the following legitimate purposes. Your personal information is not sold commercially or shared with unauthorised third parties.
- Account management: To handle registration, login, and account security.
- Identity verification (KYC): To confirm your age and identity and to prevent fraud.
- Financial transactions: To process deposits, withdrawals, and bonus payments.
- Customer support: To provide assistance via 24/7 live chat and email.
- Technical improvement: To enhance website and app performance and resolve issues.
- Legal compliance: To comply with applicable laws and regulations.
- Responsible gaming: To identify excessive play patterns and provide support to members.
- Security: To prevent unauthorised access, fraud, and other harmful activities.
- Communications: To send important policy updates or account-related notifications.
We do not send marketing messages without your consent. You may opt out of marketing communications at any time by emailing [email protected].
SSL Encryption
All data transmission on ca365 is secured with SSL (Secure Socket Layer) encryption. Your personal and financial information is always kept safe.
Fair Play Guarantee
We never sell your information or share it with unauthorised third parties. Operating with full transparency is our policy.
4. Disclosure and Sharing of Information
ca365 does not sell or rent your personal information. However, limited information may be shared with trusted partners in the following specific circumstances:
4.1 Service Provider Partners
We share necessary information with the following types of service providers, who provide services on our behalf and are contractually bound to uphold the same privacy standards:
- Payment processors (bKash, Nagad, Rocket, Upay) — for transaction verification and processing
- Identity verification services — to complete the KYC process
- Game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) — for game operation
- Customer support platforms — to ensure support services
- Analytics tools — to improve service quality
4.2 Disclosure for Legal Reasons
ca365 may be legally required to disclose information in the following circumstances:
- Court orders or lawful requests from law enforcement agencies
- To comply with Anti-Money Laundering (AML) regulations
- To assist with fraud investigations
- To protect the rights of ca365 or other users
4.3 Business Changes
If ownership of ca365 changes or any part of the business is transferred, user information may be transferred to the relevant party. However, the same privacy protections will be maintained in such cases.
5. Cookies and Tracking Technology
The ca365 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential cookies: Required for the core functionality of the website. These maintain login sessions, handle security verification, and similar functions.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To analyse website usage patterns and help improve service quality.
- Security cookies: To prevent fraud and unauthorised access.
5.2 Cookie Controls
You can disable cookies at any time by changing your browser settings. However, please note that disabling essential cookies may cause certain core features of the website, such as login, to not work properly.
Follow your browser's guidance on deleting cookies and preventing new cookies from being stored via your browser's privacy settings.
6. Security of Your Information
ca365 has implemented industry-standard technical and organisational measures to ensure the protection of your personal information. Our security framework includes:
- SSL/TLS encryption: All data transmission is handled through encrypted channels.
- Database security: Your information is stored in encrypted databases and protected from unauthorised access.
- Access controls: Only authorised staff can access information on a need-to-know basis.
- Regular security reviews: Our systems undergo regular security testing.
- Two-factor authentication: A two-factor authentication system to enhance account security.
- Fraud detection: Automated systems detect and prevent suspicious activity.
However, it is not possible to guarantee that any transmission of information over the internet is completely secure. We strive to ensure the highest level of protection, but it is also important that you use strong passwords and log in from secure networks.
If you believe the security of your account has been compromised, contact [email protected] immediately and change your password.
Rapid Response
If there is a security issue, our team takes immediate action. Contact us via 24/7 live chat.
Industry-Standard Protection
We keep your information secure by following the highest standards of the online gaming industry.
7. Data Retention Policy
ca365 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information is retained for a specified period to meet legal obligations.
- Transaction records: Records of financial transactions are retained for an extended period in accordance with AML regulations.
- KYC documents: Identity verification documents are retained in accordance with legal requirements.
- Marketing data: Marketing-related information is deleted promptly upon withdrawal of consent.
Once the designated retention period has ended, we securely delete or anonymise your information so that you can no longer be identified in any way.
8. Your Rights
As a member of ca365, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Rectification
If your information is incorrect or incomplete, you can request a correction. Update it through your account settings or by contacting support.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes, particularly in the case of marketing.
Right to Data Portability
You can request to receive your information in a structured and commonly usable format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
To exercise any of the rights listed above, email us at [email protected] or contact us via 24/7 live chat. We will process your request within a reasonable timeframe.
9. Protection of Minors
ca365 is a platform strictly for adults. Our services are available only to individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
If we become aware that a minor is using our services or has provided information, we will immediately close that account and delete the associated information.
If you believe a minor is using ca365, please report it immediately to [email protected].
ca365 places the highest importance on responsible gaming. To learn more, visit our Responsible Gaming page.
10. Changes to the Privacy Policy
ca365 reserves the right to modify or update this privacy policy at any time. In the event of any significant changes, we will:
- Update the effective date on this page
- Display a notice on the main page of the site
- Send a notification to your registered email where applicable
If you continue using ca365 after any changes, you will be considered to have accepted the terms of the revised policy. We recommend that you review this page regularly.
The current version of this policy is effective from January 2026.
11. Contact Us
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please reach out to us through the following:
Privacy Department — ca365
We generally respond to your email within business days. For urgent matters, please use live chat.
To read other legal documents from ca365: Terms & Conditions • Responsible Gaming • FAQ