ca365 Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the ca365 platform ("Platform") and all related services. By visiting the ca365 website, creating an account, or using any gaming service, you agree to be fully bound by these Terms.

ca365 is committed to providing a safe and reliable online gaming experience for players in Bangladesh. Our platform offers cricket betting, slot games, live casino, fishing games, and many other forms of entertainment.

1.1 Definitions

• "Platform" means the ca365 website, app, and all associated services.
• "User" or "Member" means any person registered on the Platform.
• "Gaming Balance" means the funds held in your account.
• "Bonus Funds" means additional credits granted through promotions or offers.

1.2 Acceptance of Terms

If you disagree with any part of these Terms, please stop using the Platform. These Terms are subject to change and ca365 reserves the right to update them at any time. Continued use of the Platform after any changes will be taken to mean that you have accepted the updated Terms.

Account Registration

A valid account is required to play games and carry out financial transactions on the ca365 platform. You must provide accurate and complete information to complete the registration process.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, address, date of birth, and payment details provided at registration must be true and accurate.
• It is your responsibility to keep your account password confidential.
• ca365 must be notified immediately of any changes to your account details.
• Accounts are non-transferable and may not be shared with third parties.

2.2 Identity Verification (KYC)

ca365 may request identity verification documents at any time in the interest of security and fraud prevention. Withdrawals may be temporarily suspended until verification is complete. The following documents are typically required:

• A copy of your National Identity Card (NID) or passport.
• Proof of ownership of the payment method (bKash, Nagad, Rocket, or Upay registration number).
• Proof of residential address if required.

Age Verification

ca365 services are available only to persons aged 21 or over. Minors are strictly prohibited from creating an account or playing any games.

If a member creates an account by providing a false age, ca365 reserves the right to immediately close that account and forfeit the entire balance. ca365 may request relevant documents to verify age at any time.

ca365 is committed to protecting minors. Parents and guardians are encouraged to take active steps to prevent underage access to online gaming platforms.

Deposits and Withdrawals

ca365 supports the most popular mobile banking methods in Bangladesh. All financial transactions are secured with SSL encryption.

4.1 Deposits

• Minimum deposit amount: ৳300 (the same for all methods).
• Supported methods: bKash, Nagad, Rocket, Upay.
• Deposited funds are generally credited to your account instantly.
• The correct reference number must be included when making a deposit.
• Using a payment method registered in another person's name is prohibited.

4.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Withdrawals typically take 30 minutes to 3 hours to process.
• Withdrawals must be made using the same method used for the deposit.
• Withdrawal processing may be delayed if identity verification has not been completed.
• ca365 reserves the right to hold a withdrawal for investigation if fraud is suspected.

4.3 Transaction Responsibility

Members should keep their own records of all financial transactions. In the event of any dispute relating to a transaction, ca365's records will be considered final unless a clear technical error can be demonstrated.

Bonuses and Promotions

ca365 offers various types of bonuses and promotional offers for new and existing members. Please read the relevant terms carefully before accepting any bonus.

5.1 Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to ৳10,000.
• The bonus has a wagering requirement of 25x (you must wager 25 times the bonus amount).
• The welcome bonus can be received only once per account.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.

5.2 VIP Program

ca365's VIP program has five tiers, each offering a weekly cashback:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.
• Diamond: up to 1.0% weekly cashback.

You can gradually move up to higher tiers through regular gaming activity.

5.3 Bonus Abuse

If ca365 detects bonus abuse (bonus arbitrage, multiple accounts, betting pattern manipulation), it reserves the right to cancel the bonus from that account and, if necessary, suspend the account.

Gaming Rules

Each game on ca365 has its own rules, which are displayed within the game. The general gaming rules below apply to all games and betting activities.

6.1 Betting Rules

• If a connection is lost during a game, the outcome will be determined according to ca365's server logs.
• If a game remains incomplete due to a technical error, ca365 will consider refunding the funds for that bet.
• Once a bet has been confirmed in a game, it cannot be changed.
• ca365 conducts regular audits to ensure fair play across all games.

6.2 Sports Betting Rules

• Betting on cricket, football, kabaddi, and other sporting events is settled in accordance with the relevant sports rules.
• If a match is postponed or cancelled, the bet amount is generally refunded, though specific conditions apply.
• Live betting odds can change rapidly, and ca365 reserves the right to void bets placed at clearly erroneous odds.

Prohibited Activities

The following activities are strictly prohibited on the ca365 platform. Violating these rules may result in immediate account closure and forfeiture of all funds.

• Operating multiple accounts under the same person's name or from the same device.
• Using the platform for money laundering or any illegal financial activity.
• Playing games using software bots, automated betting systems, or artificial intelligence.
• Attempting to hack or manipulate the platform's systems.
• Fraudulent collaboration with other members (collusion).
• Providing false information to avoid identity verification.
• Attempting to misappropriate funds through credit card chargebacks or payment disputes.

Account Closure and Suspension

8.1 ca365's Authority

ca365 may suspend or permanently close any account without notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud, deception, or money laundering.
• Providing false or misleading information.
• Evidence that the member is a minor.
• At the member's own request (self-exclusion).

8.2 Account Closure at Member's Request

If you wish to close your account, please contact ca365's support team via live chat or by emailing [email protected]. You will be given the opportunity to withdraw any existing balance before the account is closed, however bonus funds may be forfeited in accordance with the terms.

Limitation of Liability

The ca365 platform is provided on an "as is" basis. We do not guarantee uninterrupted service or that the platform will be free of errors.

• ca365 is not liable for any loss caused by technical errors, server downtime, or internet connectivity issues.
• ca365 does not bear direct liability for server issues arising from third-party game providers (Pragmatic Play, Spribe, JILI, PG Soft, and others).
• If a member's account security is compromised due to their own negligence, ca365 is not responsible for that.
• Any financial loss resulting from gaming is entirely the member's own responsibility.

ca365's total liability shall in no case exceed the amount of real funds held in the member's account.

Privacy & Data Protection

ca365 takes the privacy of members' personal information very seriously. Our full privacy policy can be found on the Privacy Policy page.

• Members' personal information is not sold or transferred to third parties.
• All data is protected by SSL encryption technology.
• Information is used solely for service delivery, security verification, and fulfilling legal obligations.
• Members may contact ca365 support to view and correct their stored information.

Dispute Resolution

If any dispute arises between ca365 and a member, an attempt will first be made to resolve it through discussion.

11.1 Complaint Submission Process

1. First, report the issue through ca365's live chat support.
2. If unresolved, send a detailed written complaint to [email protected].
3. Upon receiving the complaint, ca365 will investigate and respond within a reasonable time.

11.2 Final Decision

Decisions made on the basis of ca365's system logs and investigations regarding gaming results, bonuses, and technical matters will be considered final. All investigations are conducted impartially and the fair play principle is followed.

Terms & Conditions Changes

ca365 reserves the right to change, add to, or cancel these terms and conditions at any time. In the case of significant changes, members will be notified by email or through a notice on the platform.

Continuing to use the platform after updated terms and conditions are published will be understood as your acceptance of the new terms. It is therefore advised that you review this page regularly.

For any questions regarding the interpretation or application of these terms, contact our 24/7 live chat support or reach us at [email protected].